For Catherine, Pinpo was the most relevant and innovative solution to handle her contacts via SMS and via a hybrid solution using artificial intelligence and humans to ensure the best quality of service from the first point of contact.
When we shared our need with Pinpo, the team was very attentive and the implementation seemed fast and accessible.
Pinpo helped Geoxia deploy 3 conversational scenarios, 1 per brand, to engage and qualify its leads in real time. The AI initiates SMS conversations with incoming leads within 5 minutes of their request, to qualify their real estate project and make an appointment with the sales teams. When a prospect shows interest, Pinpo automatically forwards it to the sales team
We found SMS to be less intrusive than a phone call. Pinpo allowed us to obtain a level of information on prospects that we did not have before, which allowed us to use Pinpo for reporting to our general management.
Today, Geoxia uses the Pinpo solution on a daily basis for all lead sources and at a national level. The sales teams quickly got used to the solution and learned to prioritize leads and sales actions according to the temperature identified by Pinpo (hot, warm, cold).